Frequently Asked Questions
To learn more about Perennial Pathways Client and Care partner services, schedule a free Pathways Call by calling us at (515) 421-8554 or contact us online.
Yes, we accept insurance. We are currently in-network with Aetna, Wellmark Blue Cross Blue Shield, and Medicare. If you have another insurance, you will be required to pay the out-of-pocket fees at the time of service, but can request an invoice/superbill to submit a claim for reimbursement to your insurance company on your own.
No, most clients do not need a referral, though some insurance plans do require one for reimbursement. We are in-network with Aetna, Wellmark Blue Cross Blue Shield, and Medicare. New clients can inquire about the enrollment process by contacting us.
Healthcare professionals can initiate the referral process by calling us at (515) 421 8554, emailing us at info@perennial-pathways.com, or contacting us online.
Yes! We offer telehealth appointments, however these services are only available for those individuals located in Iowa.
Yes! Through our Heart at Home Program, we provide in home geropsychology services for clients who face barriers to accessing clinic based care. These services are reserved for individuals with identified needs that make in office visits difficult.
To learn more about eligibility for our Heart at Home Program, contact us.
No. Our clinician cannot prescribe medications. What we can do is provide basic education about treatment options-including psychotropic medications (such as antidepressants, antianxiety medications, and antipsychotics), symptomatic treatments for Alzheimer’s disease (such as Aricept, Namenda, and Donepezil), and newer disease-modifying therapies (such as Lecanemab or Donanemab). When appropriate, we refer to prescribing experts. We collaborate closely with medical providers to ensure you receive the right supports, from the right people, at the right time.
We understand that things come up. We ask for at least 48 hours’ notice for cancellations or rescheduling to avoid a cancellation fee. Details are in your welcome packet.
You can email us at info@perennial-pathways.com or call us at (515) 421-8554. We respond during business hours and provide personalized support every step of the way.
Given the limitations of working in a solo private practice, we are not a suitable resource in the event of a mental health crisis or emergency. If you are experiencing a mental health crisis or emergency, please call 911 or visit the nearest emergency department. Additional resources include the Suicide & Crisis Lifeline: 988